Premium support, built for real teams
βοΈ Performance monitoring & optimization π
βοΈ Migration & onboarding help π¨βπ§
βοΈ Slack access & live troubleshooting π¬
βοΈ 24/7 SLA-backed support π€

Why choose premium support?
π§ Get expert help with onboarding and migration
π Stay aligned with executive-level check-ins
π§βπ» Talk to real engineers via Slack and video calls
π Keep your team sharp with training and guidance
π Tune your pipelines for speed and efficiency
π Rely on SLA-backed 24/5 or 24/7 support
π¬ What customers say about our support
π How premium support compares
Feature | Standard | Premium |
---|---|---|
π§ Email support | β | β |
π Priority ticket handling | β | β |
π¬ Shared Slack channel | β | β |
π€ Dedicated account manager | β | β |
π§ Onboarding & migration help | β | β |
βοΈ Pipeline optimization guidance | β | β |
π CI/CD performance reviews | β | β |
π SLA-backed response times | β | β |
π₯ Video calls with engineers | β | β |
* Premium Support features shown here are available to Scaleup plan customers.