Premium support, built for real teams
βοΈ Performance monitoring & optimization π
βοΈ Migration and onboarding help π¨βπ§
βοΈ Slack access and live troubleshooting π¬
βοΈ 24/7 SLA-backed support π€

Why choose premium support?
π§ Get expert help with onboarding and migration
π Stay aligned with executive-level check-ins
π§βπ» Talk to real engineers via Slack and video calls
π Keep your team sharp with training and guidance
π Tune your pipelines for speed and efficiency
π Rely on SLA-backed 24/5 or 24/7 support
π¬ What customers say about our support
βββββ
βSemaphore has one of the best customer support in the industry, always fast to respond and very helpful.β

Michele Gerarduzzi
Lead Front-end Engineer at Talenthouse
βββββ
βFast & responsive customer support. Among the best in the industry!β

Jesal Gadhia
Engineering Manager at BetterUp
βββββ
“Powerful, easy to use CI/CD tool with incredible support”

Andrew Lynch
Founder at Shopdeploy
ββββ
“Customer service is very attentive and replies usually within just few hours.”

Alessandro Rodi
Open Source Software Engineer at Renuo AG
ββββ
“Semaphore v2 is a great CI tool with a developer focussed experience and quality support.”

David Stockton
Site Reliability Engineer at Confluent
ββββ
“Customer support – the fastest response that I ever received. I also liked the ease of setting.”

Barry Hawkins
Product Manager Twang Systems
βββββ
βCustomer support is outstandingly fast and decisive.β

David Gil PΓ©rez
Lead Developer at Qoolife
βββββ
“Fast customer support that is very helpful.”

Sebastian Schwartz
Founding Team Member at Proton AI
βββββ
βCustomer support is outstandingly fast. β

Mohsin Khan
Developer at Gosign Media
π How premium support compares
Feature | Standard support | Premium support |
---|---|---|
π§ Email support | β | β |
π Priority ticket handling | β | β |
π¬ Shared Slack channel | β | β |
π€ Dedicated account manager | β | β |
π§ Onboarding & migration help | β | β |
βοΈ Pipeline optimization guidance | β | β |
π CI/CD performance reviews | β | β |
π SLA-backed response times | β | β |
π₯ Video calls with engineers | β | β |
* Premium Support features shown here are available to Scaleup plan customers.