Premium support, built for real teams
✔️ Performance monitoring & optimization 🔔
✔️ Migration and onboarding help 👨🔧
✔️ Slack access and live troubleshooting 💬
✔️ 24/7 SLA-backed support 🤝
Why choose premium support?
🧭 Get expert help with onboarding and migration
📊 Stay aligned with executive-level check-ins
🧑💻 Talk to real engineers via Slack and video calls
🎓 Keep your team sharp with training and guidance
📈 Tune your pipelines for speed and efficiency
🕒 Rely on SLA-backed 24/5 or 24/7 support
💬 What customers say about our support
⭐⭐⭐⭐⭐
“Semaphore has one of the best customer support in the industry, always fast to respond and very helpful.”
Michele Gerarduzzi
Lead Front-end Engineer at Talenthouse
⭐⭐⭐⭐⭐
“Fast & responsive customer support. Among the best in the industry!”
Jesal Gadhia
Engineering Manager at BetterUp
⭐⭐⭐⭐⭐
“Powerful, easy to use CI/CD tool with incredible support”
Andrew Lynch
Founder at Shopdeploy
⭐⭐⭐⭐
“Customer service is very attentive and replies usually within just few hours.”
Alessandro Rodi
Open Source Software Engineer at Renuo AG
⭐⭐⭐⭐
“Semaphore v2 is a great CI tool with a developer focussed experience and quality support.”
David Stockton
Site Reliability Engineer at Confluent
⭐⭐⭐⭐
“Customer support – the fastest response that I ever received. I also liked the ease of setting.”
Barry Hawkins
Product Manager Twang Systems
⭐⭐⭐⭐⭐
“Customer support is outstandingly fast and decisive.”
David Gil Pérez
Lead Developer at Qoolife
⭐⭐⭐⭐⭐
“Fast customer support that is very helpful.”
Sebastian Schwartz
Founding Team Member at Proton AI
⭐⭐⭐⭐⭐
“Customer support is outstandingly fast. ”
Mohsin Khan
Developer at Gosign Media
🔍 How premium support compares
| Feature | Standard | Premium |
|---|---|---|
| 📧 Email support | ✅ | ✅ |
| 🕒 Priority ticket handling | ✅ | ✅ |
| 💬 Shared Slack channel | ❌ | ✅ |
| 👤 Dedicated account manager | ❌ | ✅ |
| 🧭 Onboarding & migration help | ❌ | ✅ |
| ⚙️ Pipeline optimization guidance | ❌ | ✅ |
| 📈 CI/CD performance reviews | ❌ | ✅ |
| 📄 SLA-backed response times | ❌ | ✅ |
| 🎥 Video calls with engineers | ❌ | ✅ |
* Premium Support features shown here are available to Scaleup plan customers.
